Refund policy

Returns & Refund Policy

Petelite Returns & Refund Policy

We want you and your pet to be happy with your purchase. If you're not completely satisfied, you can return most items within 30 days of delivery for a refund (this is longer than the legal minimum 14-day cooling-off period under the UK Consumer Contracts Regulations 2013).

How to start a return Contact us at support@petelite.co.uk with your order number and reason for return. We'll confirm the return address and next steps within 1–2 business days.

Return shipping costs

If you simply changed your mind, the cost of returning the item is your responsibility.
If the item arrived faulty, damaged, or is not what you ordered, we will cover the return shipping cost and issue a full refund, including original delivery charges.

Condition of returned items Items must be unused, in their original packaging, and in the same condition you received them, unless the item is faulty.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 14 days to your original payment method, in line with the Consumer Contracts Regulations 2013.

Non-returnable items For hygiene reasons, opened pet food, treats, and grooming products that have been used cannot be returned unless faulty.

Questions? Email support@petelite.co.uk.